We are concerned with how systems integrate into organizations and how people use them. If someone is paying you a billion dollars to design and build a system, you better do a good job! What is a well-designed system?
Big question: when we are designing and building a system, how do we test to make sure our new system is good? How do we implement a system when there is an older system being used? How do we move data from an older system to a newer system?
Big question: If someone asks for a change in a system, how do we make a change so we don’t break something?
Big question: how do we train and document a system so people get the maximum value from the system?
Big question: how we prevent data loss?
Big question: what is the best way to release or update a system?
Big question: what roles can a computer play in todays world?
Big question: how do you know what your customer really wants?
Big question: how do you know if your system is usable by your client?